Cookies Policy

What cookies are and why we use them

A cookie is a small text file that a site asks your browser to store on the device you are using to visit it. When you return, the file is sent back to us, so that we can recognise your browser, keep you signed in and remember the choices you have already made. Similar technologies, such as pixels, tags and local storage, work in much the same way, and this policy covers all of them.

We use cookies for four broad reasons: to make the site work, to keep your account secure, to understand how our pages perform, and to measure the advertising we pay for. Some cookies are set by us. Others are set by the suppliers behind parts of our service, for example payment processing, live chat, game content and measurement tools; where that happens, the supplier acts on our instructions or under its own notice, published on its own site.

This policy explains what each group of cookies does and how you can change your mind. It sits alongside our Privacy Policy, which covers personal data more generally, and our Terms and Conditions, which govern your account with us.

The types of cookies we use

We group the cookies on our site into four types. Only the first type is set without asking you, because the site cannot function without it. The other three are set only if you accept them in the cookie notice.

Strictly necessary

These cookies keep the site working and your session safe. They remember that you have signed in, so you are not asked for your password on every page, hold the contents of the cashier while a deposit or withdrawal is completed, spread traffic across our servers and help us spot unusual activity on an account. They also store the cookie choices you make, so that we do not ask the same question on every visit. The site cannot be provided without them, so they do not need your consent and cannot be switched off in our notice.

Performance and analytics

These cookies tell us how the site is used: which pages are opened, how long they take to load, where a journey is abandoned and which error messages appear. The reports we receive are aggregated, so we see patterns across many visits rather than build a picture of you as an individual. We use them to fix faults, speed up slow pages and decide which parts of the site need work.

Functionality

These cookies remember preferences that make the site easier to use next time, such as your language, your display settings, whether you have closed a notice and the order you prefer in the games lobby. If you turn them off, the site still works, but you may need to set your preferences again on each visit.

Marketing

These cookies measure the advertising we buy and limit how often the same message is shown to you. They can record that you arrived from a particular campaign, so that the campaign is credited correctly, and they help us avoid showing promotions to people who have asked not to receive them. We do not use advertising cookies to reach anyone under 18 or anyone we know to have excluded themselves from gambling.

How to manage cookies on our site and in your browser

You can change your choice at any time, in two places.

In the cookie notice on the site

When you first arrive, the cookie notice asks whether you accept cookies beyond those that are strictly necessary. You can accept all, decline all, or open the settings and choose type by type. Your choice is saved and applied on your next visit. If you clear your cookies, the notice appears again, because the record of your choice is itself stored in a cookie. The cookie settings are reachable from the foot of every page.

In your browser

1. Open the settings or preferences menu in your browser and find the privacy or data section.
2. Choose whether to block all cookies, block only third-party cookies, or delete cookies already stored.
3. Set the browser to clear cookies each time you close it, if you prefer not to keep them.
4. Use private browsing, which discards cookies when the window is closed.
5. Check the help pages of your browser for the exact steps, which differ between browsers and between a phone and a computer.

Deleting cookies in your browser removes your saved preferences along with everything else, so you may be signed out and asked to set things up again.

What happens if you block or delete cookies

Blocking the optional types has a limited effect: the site still works, but it remembers less about how you like to use it. Blocking strictly necessary cookies has a larger effect, because they carry the session itself.

• You may be unable to sign in, or you may be signed out as you move between pages.
• Deposits and withdrawals may not complete, because the cashier cannot hold the steps of a transaction together.
• Live chat, game windows and other embedded features may fail to load.
• Security checks that protect your account may not run as intended.
• The cookie notice may appear on every visit, as there is nowhere to store your answer.

Cookies, your account and safer gambling

We hold a gaming licence and verify the identity and age of every account holder, and some cookies support that work: they help us tie a session to the right account, notice one device being used for several accounts and apply the controls you have chosen. The deposit limits, reminders, time-outs and self-exclusion shown in your account are stored against the account itself rather than in a cookie, so clearing your browser never removes them.

Our site is for adults aged 18 and over. If gambling is causing you difficulty, support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from licensed gambling sites in Great Britain. You can also ask us to close your account at any time.

How to contact us about cookies

If you have a question about this policy, want to know more about a particular cookie, or wish to make a request about your personal data, write to us at support@casinoxl.co.uk or use the live chat on the site. Please tell us which browser and device you are using, as that helps us check what has been set.

Data protection requests can also be sent to privacy@casinoxl.co.uk. We answer within the time allowed under UK data protection law and will tell you if we need further information to identify your account.

We update this policy when the cookies we use change or when the law requires it. The version published on this page is always the one that applies, and we note at its head when it was last updated.