About XL Casino

This page explains who we are, what we stand for and how we look after the people who play with us. It also covers the checks we run on accounts and the controls built into every account.

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Who we are

XL Casino is an online casino for players in the United Kingdom. We run one site, in English and in pounds sterling, for adults who want slots, live dealer tables and jackpot games in a single account.

The games come from established studios that supply licensed operators across the market. We do not build them ourselves: the studios develop and certify each title, and we make it available in our lobby. What you will find there:

Slots - three-reel classics, video slots and themed series, with the rules and return-to-player figure shown in each game's own help screen.
Live tables - roulette, blackjack, baccarat and game shows streamed from studio tables with human dealers.
Jackpots - progressive and fixed-prize games, where the current prize is displayed in the game itself.
Table and card games - software versions of the classics, for players who prefer their own pace.

What we stand for

Four principles shape how we run the site.

Fair play. Outcomes are produced by random number generators built and tested by the studios that supply the games. Neither we nor our staff can influence a spin, a hand or a round.
Fast payouts. Once your account is verified, we process withdrawals promptly using the methods and timeframes shown in the cashier.
Safer gambling. The controls are part of the account rather than an afterthought. We would rather you played within limits you set yourself.
18+ only. Gambling is for adults. We hold a gaming licence, we check age and identity, and accounts that cannot be verified are closed.

How we look after players

Account verification

Before your first withdrawal, and sometimes earlier, we ask for documents confirming your identity, address and payment method. The check protects your account, keeps under-18s out and meets our legal obligations. You can upload documents from your account, and we tell you what is still outstanding.

Secure payments

Deposits and withdrawals run through the methods listed in the cashier. Card and account details are handled by our payment providers over encrypted connections, and we return money to the method you deposited with wherever that is possible.

Support around the clock

Our team is available at any hour through the live chat on the site and by e-mail at support@casinoxl.co.uk. If something goes wrong, tell us: complaints are looked into in writing and we explain what we find.

Playing within your limits

Every account carries the same set of controls: deposit limits, loss and session limits, reality checks, time-outs and self-exclusion. The limits shown in your account take effect as described there, and a reduction applies straight away.

Free and confidential help is available in the United Kingdom from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from every licensed online operator in Great Britain in one step.