Bonus Terms and Conditions

When these bonus terms apply

These Bonus Terms and Conditions govern every promotional credit we make available at XL Casino: welcome offers, deposit matches, free spins, cashback, reload offers, loyalty rewards and prizes from tournaments or prize draws. They form part of your agreement with us, and by claiming or using a bonus you accept them.

Three sets of rules can apply to the same offer. Where they differ, the more specific one takes precedence:

1. The terms published with the individual offer, in the cashier, in the promotions area or in the message that invited you to take part.
2. These Bonus Terms and Conditions.
3. Our general Terms and Conditions.

Unless an offer says otherwise, you can claim a bonus only if all of the following are true.

• You are 18 or over and your account has passed our identity and age checks.
• Your account is registered in your own name and address, and you deposit using a payment method in your own name.
• You do not hold another account with us, and nobody else at your address has already claimed the same new customer offer.
• You have not asked us to close your account, taken a time-out, self-excluded with us or registered with GamStop.
• You have not previously had a bonus removed for misuse of promotions.

How to claim an offer

Most offers have to be claimed; they are not added automatically. The method is stated with the offer and is usually one of the steps below.

1. Opt in to the promotion in the promotions area of your account, or in the cashier, before you deposit or play.
2. Enter the bonus code shown with the offer at the point the cashier asks for it.
3. Deposit at least the minimum amount stated in the offer terms, using a payment method that is accepted for that promotion.
4. Wait for the bonus or the free spins to appear in your balance. You can check the status of any active offer in your account at any time.

One bonus per person

Each promotion may be claimed once per customer unless the offer says otherwise. New customer offers are limited to one per household, address, payment method, device, shared computer and internet connection. Where the same offer is claimed more than once by the same person or from the same place, we may remove the bonus and any winnings derived from it and stop further promotional play on the account.

Offers we send to you

Some offers are made to selected customers and cannot be transferred. If an offer did not appear in your account or in a message addressed to you, it is not available to you. Every offer has a stated claim window; once that window closes, the offer cannot be reinstated.

Wagering requirements and game contribution

A wagering requirement is the amount you need to stake before bonus funds, or winnings from free spins, can become withdrawable cash. The multiple that applies, and whether it is calculated on the bonus alone or on the bonus plus your deposit, is stated with each offer and shown against the offer in your account.

Games do not all count towards wagering at the same rate. The exact contribution for each game is set out in the offer terms and in the game information; the broad pattern is below.

While a wagering requirement is open, a maximum stake per spin, round or hand applies. The figure is shown with the offer terms and in the cashier. Stakes above it may not count towards wagering and, where they are used to clear a requirement, may lead to the bonus and the winnings from it being removed.

How cash and bonus funds are used

Where your balance holds both cash and bonus funds, the cashier states which is used first. As a rule, stakes come from your cash balance until it is exhausted and then from bonus funds, and withdrawing cash while wagering is still open ends the bonus and removes the remaining bonus funds together with any winnings tied to them.

Bonus funds, winnings, expiry and cancellation

Bonus funds are not cash until the conditions attached to them have been met. The following apply unless an individual offer states otherwise.

• Expiry. Each bonus and each set of free spins has a period in which it must be claimed and used, as shown with the offer. Anything unused when that period ends is removed, along with wagering progress and winnings that have not yet converted to cash.
• Maximum conversion. The amount of a bonus, or of free spin winnings, that can convert to cash may be capped at the figure stated in the offer terms. Anything above the cap is removed at the point of conversion.
• Withdrawals. You can ask to withdraw your own cash at any time, subject to our general terms and to account verification. Where a withdrawal would end an active bonus, the cashier tells you before you confirm.
• Cancelling a bonus. You can cancel an active bonus in your account or by asking our support team. Cancelling removes the bonus funds and any winnings from them; your own cash balance is not affected.
• One offer at a time. Only one bonus can be active on an account. A further offer is normally held in your account until the current wagering requirement is met, cancelled or expired.
• Free spins. Free spins are played at the stake and on the games stated in the offer, and neither the stake nor the game can be changed.

Fair use of promotions

Promotions are offered for ordinary play. Where we have reasonable grounds to believe an account is using them in another way, we may act on it. We treat the following as misuse of promotions:

• Holding or using more than one account, or acting together with other accounts to claim the same offer.
• Placing bets that cover opposing or near-certain outcomes, or playing in low-risk patterns intended to clear wagering without real exposure.
• Playing a game, a bonus-buy feature or a payment route that the offer terms exclude, or staking above the stated maximum.
• Giving details or using a payment method that is not your own.
• Reversing a deposit or raising a chargeback after claiming an offer.

Where misuse is found after we have looked into the account, we may remove the bonus and any winnings derived from it, withdraw the promotion for that account, stop sending further offers, or close the account. Your own deposited funds, less the value of completed wagers, remain yours and are returned by your original payment method. We will tell you what we have decided and you can ask us to look at it again.

Changes, safer gambling and getting in touch

We may add, change, suspend or end a promotion, and we may update these terms. Where a change affects a bonus you have already claimed, we apply the terms that were in force when you claimed it, unless the change is needed to meet the rules of our gaming licence or to prevent misuse. The version published on this page is always the current one.

A bonus should never be a reason to stake more than you planned. Deposit limits, loss and stake limits, session reminders, time-outs and self-exclusion are available in your account at any time, and a limit you set applies regardless of any offer you hold. If you take a time-out or self-exclude, we stop sending you promotional messages. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from every online gambling site covered by that scheme in one step.

If anything about an offer is not clear, ask us before you claim it. Our support team is available on live chat on the site and by e-mail at support@casinoxl.co.uk, and questions about a specific promotion can be sent to promotions@casinoxl.co.uk. If you are unhappy with a decision about a bonus, our complaints process is set out in our general terms, and a complaint is looked into by someone who was not involved in the original decision.