Welcome Package

Up to £5400+ 300 Free Spins
Join in a minute, play right away
Visa

Bonus terms & conditions apply.

Contact Us

This page explains how to reach our support team, what details help us answer your message quickly, and how we handle complaints about your account with us.

Games to try

Sweet Bonanza Super ScatterSweet Bonanza Super Scatter
Big Bass Boxing Bonus RoundBig Bass Boxing Bonus Round
Gates of Olympus 1000Gates of Olympus 1000
Sugar Rush Super ScatterSugar Rush Super Scatter
Big Bass Vegas Double Down DeluxeBig Bass Vegas Double Down Deluxe
Big Bass Splash 1000Big Bass Splash 1000

How to reach us

You can contact us at any time of day. We do not offer telephone or postal support.

  • Live chat: available on the site 24/7. Open the chat window from any page and an agent will answer.
  • E-mail: support@casinoxl.co.uk. We reply to the address registered on your account.

What to have ready when you write

A few details let us find the right records straight away.

  1. Your username, exactly as it appears when you sign in.
  2. The game, bonus or transaction your message is about.
  3. The date and approximate time it happened, with your time zone.
  4. Any error message you saw, word for word where possible.

What we help with most often

  • Account access, personal details and the verification documents we must hold as a licensed operator.
  • Deposits, withdrawals and the payment limits shown in your account.
  • Bonuses, wagering progress and promotional terms.
  • Technical issues, such as a game that will not load or a round that did not finish.

Safer gambling questions go to the same team. Deposit limits, time-outs and self-exclusion can be set in your account, and we can point you to GamStop, GambleAware, GamCare and the National Gambling Helpline. Gambling is for over-18s only.

How to raise a complaint

To raise a formal complaint, e-mail support@casinoxl.co.uk with Complaint in the subject line. Tell us what happened, when it happened, and the outcome you are looking for.

We acknowledge every complaint in writing, look into it, and reply once our checks are finished. If our answer does not settle the matter, we will explain the next step open to you.