Terms & Conditions

These terms apply to your account with us

These terms are the agreement between you and us. They apply when you register, when you deposit and when you play. By opening an account you confirm that you have read them and accept them. If you do not accept them, please do not use the site.

Some parts of the site have their own rules, such as the terms attached to a promotion, our privacy policy and the rules of individual games. Where those rules cover a subject in more detail, they apply to that subject.

Changes to these terms

We may update these terms, for example to reflect a change in the law, in our licensing obligations or in how the site works. The current version is always published on this page, and we tell you about material changes by e-mail or by a notice in your account before they take effect. If you keep using your account afterwards, you accept the updated terms.

Eligibility, your account and verification

Who can open an account

• You must be 18 or over. We do not allow under-18s to register, deposit or play, and we check the age of every customer.
• You must live in the United Kingdom and register in your own name, for yourself.
• One account per person. If we find duplicate accounts, we may close the extra ones and return any remaining balance.
• You must not be self-excluded with us or through the national self-exclusion scheme, and you must not work for us or be a close family member of someone who does.

Your details and your login

The details you give us must be accurate, and you need to keep them up to date. Out-of-date details can delay a withdrawal or stop us verifying the account. Keep your password to yourself and tell us straight away if you think someone else has used your login, because activity carried out through your login is treated as yours.

Verification checks

We hold a gaming licence and are required to know who our customers are. Before your first withdrawal, and at other points where we need to, we check your identity, age and address. We may ask for photo identification, a document confirming your address and confirmation that a payment method belongs to you.

Where our obligations require it, we may also ask about the source of the funds you are gambling with. Until the checks are complete we may hold a withdrawal, limit deposits or pause play. Documents you send us are handled as described in our privacy policy.

Deposits, withdrawals and bonuses

Deposits and withdrawals

You may only pay in from a payment method in your own name, and the money must be yours. We cannot accept credit cards. The methods available to you, the minimum and maximum amounts and any fees are shown in the cashier.

We return funds to the method you deposited with wherever that method supports it. Where it does not, we pay to another method in your own name, in the order set out in the cashier. Processing times are shown when you ask to withdraw, and a request may be held while verification or other checks are completed. We do not pay to an account in anyone else's name.

Bonuses and promotions

Every offer has its own terms, published with the offer. Those terms say who can take part, what qualifies, the wagering requirement, the maximum stake while a bonus is active, which games count and when the bonus expires. In general:

• Wagering must be completed before bonus funds or winnings from them can be withdrawn.
• Stakes above the maximum bet stated in the offer terms, and bets on games that do not count, may be void or excluded from wagering.
• Bonus funds and free spins expire at the end of the period stated in the offer, and unless the offer says otherwise only one bonus can be active at a time.

Abuse of promotions

Offers are for players using them as intended. Duplicate accounts, acting together with other customers, low-risk betting patterns used only to clear a wagering requirement, and automated play are all treated as abuse. Where we find it, we may remove the bonus and any winnings from it and close the account, returning your own deposited funds.

Safer gambling tools and self-exclusion

Your account includes tools that let you set your own boundaries: deposit limits, loss and wagering limits, reminders of how long you have been playing, a short time-out, and self-exclusion for a longer fixed period. You can set them in your account, and our support team will help if you would rather we did it.

A lower limit applies as soon as we can put it in place. Raising a limit, shortening a time-out or ending a self-exclusion takes effect only after a cooling-off period. While you are self-excluded we will not take deposits or bets from you, and we will keep marketing away from you as far as we can.

Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline. GamStop lets you exclude yourself from every online gambling site licensed in Great Britain with one registration.

Closing or suspending an account

You can close your account whenever you want, through live chat or by writing to support@casinoxl.co.uk. We pay out any withdrawable balance once the usual checks are done. Closing an account is not the same as self-exclusion, so tell us if a self-exclusion is what you need.

We may suspend or close an account in these situations:

1. At your request, including as part of a self-exclusion.
2. Where the account has been inactive for a long period and we have told you in advance.
3. Where we need to complete checks, or where the law or our licensing obligations require it.
4. Where these terms have been breached, for example duplicate accounts, inaccurate details, abuse of promotions, collusion or fraud.

If we suspend an account, we tell you what we need from you and how to respond. Where we close an account for a breach, we may withhold bonus funds and winnings from them; your own deposited funds are returned unless the law prevents it.

Complaints, liability and governing law

Complaints and disputes

If something has gone wrong, contact live chat or write to support@casinoxl.co.uk with your username and a short description of what happened. We confirm that we have your complaint, look into it and reply within a reasonable time, and we tell you if we need longer.

If our final answer does not settle the matter, you can take it to the independent dispute resolution service we use, at no cost to you. We give you its details with our final response, and using it does not affect your legal rights.

Our liability

We work to keep the site available and the games running correctly, but we cannot promise there will never be an interruption. Where a game, a payout or a balance is affected by a malfunction or an obvious error, the affected bets and any resulting payouts may be void and we will put the account back to the position it should have been in. We are not responsible for losses caused by your own device or connection, by someone else using your login, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms, and any dispute about them or about your account, are governed by the laws of England and Wales.